Call Center Solutions

Your customer is our priority – Support your customers with professional customer service experts.

With more than 1,400,000 calls handled annually, our Call Center has grown from an internal support function to a multinational professional service.

If you are considering an outsourced call center solution, we’ve got you covered. Viking Assistance provide seamless and scalable call center solutions that enable you to expand your customer support past your onsite resources and into new markets.

We treat your customers as our own and build our support teams to reflect your brand. We’ll answer your inbound calls in your business name and use a bespoke call flow to ensure an exceptional experience for your customers.

Why a Viking call center

  • Live Phone Answering
  • Trustworthy Competence
  • Answer All Calls
  • Full or Part-Time Options
  • Custom Greeting
  • Easy & secure API’s
  • Call Forwarding
  • Route Your Calls as Specified
  • Fully Customisable
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How our call center can help

  • Around the clock support – With our high availability of agents our 24/7 /365 services ensure your business never closes.
  • Every call answered – when every call is answered you’ll make more sales while leaving your customers happy and satisfied every time.
  • That human touch – nobody wants to “press 1 for support”, and your people don’t want to talk to a robot. We ensure your customers always speak to a live person.
  • Seamless transition – transition calls to our Call Center seamlessly when it suits your business needs and schedule. Use us 24/7, after-hours, or anything in between.
  • Multichannel – customer support across, phone, email, SMS or webchat means your customers get help when and how they need it.
  • Save time & money – keep your overhead low and boost productivity by only paying for the support you need, when you need it.
  • Multilingual – calls are answered in your customers language my native operators in Norwegian, Danish, Swedish, Finish, and English.
  • Completely bespoke – we learn your exact needs and meet them with our resources resulting in a tailored solution that helps you succeed.

Inbound/outbound bespoke call center solutions

Our Call Center has full omnichannel capabilities. We have the systems, experience, and competence to handle a wide range of different services according to you specific needs, expectations and requirements. Our services can cover, but are not limited to:

Services

  • Inbound calls
  • Outbound calls
  • Social media administration
  • Customers service
  • Contact center
  • Insurance events
  • Email administration
  • SMS satisfaction surveys
  • Booking appointments

Industries

  • OEM & car importers
  • Transportation
  • Car repair workshops
  • Insurance
  • Health & medical
  • Financial

Get in touch!

Our goal is to improve your brand reputation through exceptional customer experience. So contact us today to learn more about our call center solutions and get a personalised consultation.